If you have a small business, you also have a limited budget to profitably operate. How you spend your money is important, and you want to get the most out of each dollar used for operating expenses. To this end, you should consider using a 24/7 answering service. The following are a few of the benefits that your small business may realize.
You can save money on a receptionist
Someone has to answer calls for your business, and this means hiring someone to do the job. However, the cost of increasing your payroll will be more than subcontracting the work to an answering service company. You won't be bothered by the need for managing a front office nor having the expense of payroll taxes and employee benefits.
Your phone can be answered 24/7
In a global economy, business never sleeps. You can easily miss important phone calls because they are coming from foreign countries. Of course, this can also be an issue in your own country with several time zones. A 24/7 business answering service will answer your phone no matter what time it is. Your phone will be answered by a live receptionist on your days off, weekends or even holidays. The latter is important because your holidays may not be the same as those in other countries and cultures.
It allows you to focus on your business
As a small business owner, you may be answering your own phone calls, but this is not always practical. Depending upon the nature of your business, it is likely that there are times during the course of your day when you can't answer your phone. Perhaps you are with a client or customer and cannot be interrupted. If you have a professional answering service, you can focus on your work and building your business without missing an important call.
It adds a higher level of professionalism to your business
Without an answering service, you will need to rely on the voice mail feature of your phone, but not everyone will leave a message. It will also give prospective customers the impression that your business may not be large enough for their needs. But a business answering service allows for those calling to speak to a person on the phone, so they are more likely to leave a message and think they are dealing with a professional company.
For a small business owner who is either a one-person operation or one with little or no front office, a 24/7 business answering service serves many of your needs. You will save money by not hiring a receptionist, and because your phone will be answered at all times of the day or night, you will not lose potential business. An answering service allows you to focus on your business while adding a level of professionalism that will benefit the growth of your company.